FAQ

We ask that you notify your clinician by phone or email at least 24 hours prior to your session to cancel or reschedule. Providing sufficient notice will allow them to offer the session to another person in need. Failure to do so will result in you being charged a $50 late cancellation fee to be paid prior to your next session in addition to the fee of your session. Our 24 – hr cancellation will be strictly enforced to protect our clinician’s time, offer the session to other clients, and to assist you in valuing and prioritizing your session.

You are expected to log into your session on time and participate in the entirety of your session. Because your clinician may have a session scheduled immediately after yours, the start and end time of your session cannot be modified without sufficient notice.

Yes, some of our clinicians take certain insurances. Our intake coordinator will inform you of which insurance each clinician accepts at the time of booking.

Insurance companies require a diagnosis to pay for sessions. Your diagnosis permanently becomes part of your medical record. You may be seeking assistance with self-esteem issues or life transitions, for example, that may not require a hard diagnosis that insurance companies pay for. Your insurance company determines the length of therapy – how many sessions they will cover, and also the course of therapy – what treatment interventions should be used. Your insurance company can review therapists’ notes at anytime. I’ve decided to refrain from getting on all insurance panels in order to maintain complete confidentiality and collaboratively work with you only, to identify treatment goals and interventions for therapy.

Being that we do not accept all insurance panels, if we do not accept your insurance then your clinician would be considered as an “out-of-network” provider. Most insurance companies provide “out-of-network” insurance benefits that cover mental health services in full or in part. We will provide the necessary receipts/paperwork for you to file claims with your health insurance company.

A term used to describe the treatment of mental, emotional, and behavioral issues, generally through “talk therapy” with a trained mental health professional.

It is common for clients to attend at least one session a week, for less than a year to address treatment goals. Length and course of treatment varies for each client.

There are NO guaranteed outcomes. However, therapy can result in you learning effective tools to manage difficult situations, develop a deeper understand of yourself; reduction in feelings of distress, provide relief of issues, and lead to a more fulfilled life.

No. Master’s level clinicians such as myself cannot prescribe medication. Psychiatrists are medical doctors who specialize in psychiatry. Psychiatrists can prescribe medication, as well as Nurse Practitioners, and your PCP – primary care physician. Psychologists have obtained Doctoral degrees and are trained to administer and interpret psychological testing. In the event that you are needing or requesting prescription medication and/or psychological testing in addition to psychotherapy, I will make necessary referrals.

Individual therapy is private sessions with the therapist to treat specific issues. Group therapy is a form of psychotherapy in which typically 1-2 therapists work with 6-12 clients with related problems. There are two types of groups, process-oriented groups, and psychoeducational groups. Process-oriented group therapy allows for participants to gain support and encouragement from other members of the groups, and also put into practice actions and behaviors learned in individual sessions, in a safe and secure environment. The experience of being in the group can drive growth, healing, and change. Therefore, thoughts, feelings, and experiences are processed. Psychoeducational groups focus on providing education, resources, and information on specific topics. These topics are discussed and explored as well as ways to manage and cope. Group therapy is generally cost-effective. Many psychotherapists recommend group therapy in addition to individual therapy sessions

Contact our intake coordinator of will complete a brief consultation call with you to go over your needs and what you’re looking for. From there, they will match you with the most clinically appropriate clinician. Email admin@keishareaves.com or call at 479-696-6741.

Contact our intake coordinator to ask questions during a consultation call and see if either of our therapists might be a good fit for you prior to booking an appointment. Email at admin@keishareaves.com or call 470-696-6741.